Your Questions Answered
YOUR TOP QUESTIONS
If you’re currently recycling your bottles- that’s great! Many people aren’t. However, the issues with plastic bottles aren’t only with their afterlife.
Ouila aims to go beyond recyclability to create a better package from start to finish. Our cartons’ primary use of paper prioritizes natural, renewable resources vs plastics chemically produced using fossil fuels. Their production is significantly cleaner than plastic bottles, with roughly 66% less carbon emissions, and they ship flat to be filled, requiring a small fraction of the trucking empty bottles do. Finally, the paper within our cartons is fully biodegradable, giving our cartons a much greater biodegradation rate (though not fully biodegradable) if they end up at a landfill. Of course, OuiFills are recyclable in most US communities, and reaching more areas rapidly as cartons become more popular.
Care products such as shampoos and conditioners are very aggressive on paperboard (especially those that are all-natural without a bunch of artificial preservatives), so some coating is always required. Otherwise, your OuiFill would fall apart on the shelf or in your shower. We’ve worked to minimize these layers as much as possible (with 81% paper!) while still keeping your products safe.
We hope you’ll love the variety of quality care products we offer, and we are working every day to partner with more of your favorite brands and make the switch easier. However if you’re not finding your ideal care products with Ouila, you can always use our Capsules alone as a great refilling solution. Simply buy your products in bulk or visit local refilling stations to minimize your plastic waste. Our Capsules’ wide opening, tapered bottom, and sturdy design make a great refilling solution for any products! Capsules can be purchased individually on our accessories page.
You can cancel your subscriptions at any time by clicking the Cancel button within your Account Dashboard. If products have already shipped, we will need to process them as a standard return.
Nope! We offer subscribing as a great option to save money and keep your products stocked. You always have the option of making a one-time order.
ORDERING AND RETURNS
Any Ouila Capsule or sealed OuiFill can easily be returned within 30 days of receipt. Simply contact firstname.lastname@example.org for a return form.
Gift cards cannot be returned.
See below for opened OuiFills.
Ouila provides free shipping on any order over $30. This includes all starter kits or doubled subscription refills. If you wish to ship individual items, we charge a flat rate $8 shipping fee to assist with costs. We also hope this small fee will encourage grouped shipments to keep our shipping footprint low.
OuiFills are made up of 81% paperboard, plus 13% PE coating to seal it and a thin 6% layer of aluminum to keep your products fresh. All elements are recyclable.
The fact is, because they’re made of so many different types of plastic caps are very rarely recycled.
We’ve design OuiFills to maximize ease and minimize plastics. Our unique design allows us to cut 7% more plastic than standard cartons while still giving you easy access.
So many things from start to finish! Cartons have a much lower production and shipping footprint on the front end. To learn more, visit our Why Ouila is Better page.
Stored in a dry location, OuiFills will keep your products at the peak of freshness for up to one year. Of course, this will vary slightly based on the ingredients used by each brand.
Our OuiFill cartons are recyclable in most community recycling programs in the U.S.
Simply drop your carton into your mixed recycling bin when it’s empty. If you have sorted recycling, place the carton in with your plastics and glass (this helps it make its way to the carton recycling stream).
Ouila capsules are made of a 90% post-industrial recycled resin. We’re doing our best to leave a small footprint, and even help the recycling process where we can.
Capsules are designed to work both with OuiFills or directly with your favorite products. We’ve provided two different tube lengths to make sure you can reach every last drop of product no matter how you’re using capsules. 14cm to reach the bottom of your OuiFill, and 16cm to reach the bottom of the capsule when used alone.
We recommend using your capsule products at least once a week to avoid product sitting and drying in your pump. If your pump does clog, soak it in warm water and run some hot soapy water through it. If you have a clog beyond saving, just contact customer service and we’ll get you new one.
Our virtual gift cards have a lot of room to personalize. Drop in a custom image, personal messaging, change the amount, and even change the date your loved one will receive their card. Our printed gift cards come as a standard design.